Basic Provisions!

1win operates as a legally registered and licensed gambling operator under the jurisdiction of the Government of Curacao, holding the license number 8048/JAZ2018-040. This legal backing obligates the company to adhere to regulations set forth by both global entities and local authorities. The institution is required to follow legal protocols to protect data and manage procedures effectively.

The privacy policy comprehensively outlines the legal basis, the processes, as well as the rights and duties of all parties involved in the agreement. Prior to engaging in any gaming activities, players must thoroughly review this document and indicate their consent. Should a player choose not to share personal data with the gambling establishment, access to certain features may be restricted.

Grounds of Policy

1win In Kenya, it is assured that the collection and analysis of personal information will occur only under legal circumstances, which include:

Fulfilling contractual obligations. When users set up an account on the platform, they enter a legally binding relationship with the gambling provider. Consequently, the establishment has to uphold its commitments, which sometimes requires obtaining users' personal data.
Adhering to regulatory requirements. As a licensed gambling provider, 1win Kenya must comply with various obligations set by law enforcement and other governmental bodies. This encompasses following licensing terms, preventing money laundering, and promoting responsible gaming practices.
Pursuing legitimate objectives. The establishment has its own interests and goals, which can be advanced through the analysis of personal data.
User consent. Occasionally, clients may voluntarily provide written permission for the gathering and processing of their private information.

Data Categories

Once users access the site, 1win Kenya starts collecting and reviewing personal data, which can be categorized into several groups:

Information provided by players. This encompasses unique data collected when completing registration and verification forms, including identifying details like first name, last name, gender, date of birth, address, mobile number, email, and identification documents.registration Automatically collected data. This typically occurs as players navigate the site and utilize its services. The company gathers information such as IP addresses, device types, language preferences, session lengths, and browser settings.
Financial transactions. To comply with anti-money laundering regulations, the establishment is responsible for monitoring users' financial activities and understanding specific aspects of their transactions.
Data from external sources. Staff may acquire personal information from publicly accessible resources or third-party collaborators associated with 1win Kenya.payment methods ;
Cookies. These are specialized files automatically placed in a user's browser that help identify player preferences outside the gambling context, thereby enhancing the overall gaming experience.
1win Kenya is dedicated to using users' personal information in a lawful, secure manner, and only for legitimate purposes, such as:

Application of Information

Providing players with access to the platform's services and products.

Processing all user operations and actions carried out on the site.
Establishing communication with customer support and offering assistance to users.
Verifying player identities to comply with gambling establishment regulations.
Meeting legal obligations laid out by government agencies.
Mitigating risks related to fraud, money laundering, terrorist financing, cybercrime, and other illicit activities.
Monitoring user behavior in line with the principles of responsible gaming.
Enhancing the quality of the company's services and offerings.
Assessing the website's performance and optimizing its functionality.
Setting appropriate marketing goals based on user data.
Facilitating and managing financial transactions.
The gambling establishment pledges not to sell or share users' personal information with third parties. However, there may be certain exceptions:

Disclosure

Other affiliates within the 1win group.

Partners and service providers who supply essential services to clients.
Government entities upon request, particularly if a user engages in unlawful behavior.
Participants in the affiliate program who have referred clients to the gambling establishment.
Other individuals, should the player give their consent.
1win Kenya maintains a customer support division readily available to address any concerns regarding data security or the enforcement of the privacy policy. Users simply need to reach out via email.

Communication and Complaints

Upholding clients' rights related to personal information, which includes accessing, modifying, and deleting specific details.

Handling any user complaints that pertain to the enforcement of the policy.
Providing technical support when users encounter challenges with procedures.
Clients should be aware that employees are permitted to request pertinent evidence to confirm the existence of an issue. If a player is dissatisfied with the resolution provided, they can escalate the matter to their local data protection authority.

The gambling establishment retains users' confidential information only for as long as necessary to fulfill specific purposes or until the user's account is closed. Notably, even after account deletion, personal data will be securely stored for up to five years.

Retention Period

1win Kenya is committed to ensuring the confidentiality of sensitive information while it remains on record and is utilized for organizational purposes.

Last update: 18.09.2024